Customer Service Representative – 1st Shift

Customer Service Representative – 2nd Shift

Tracking Code: 217671-982

Job Description

  • Under general supervision, receives and responds to verbal inquiries and/or complaints by telephone while providing account maintenance for a variety of CDS Global clients’ customers.  Continually performs and meets performance standards of this position.
  • Maintains confidentiality of CDS Global and its clients’ proprietary information.
  • Receives and interprets verbal customer inquiries and/or complaints by telephone and responds to customer verbally using terminals and PCs while performing searches/look-ups and account maintenance to customer accounts according to established departmental policy and work flow priorities.
  • Updates customer accounts according to customer requests, departmental policy and workflow priorities.
  • Determines the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications.
  • Continually performs and meets performance standards of the functions of this position.
  • Utilizes established vehicles to offer and promote magazine and product opportunities to customers when appropriate in order to achieve up-sells and/or cross-sells according to established departmental policy.
  • Reads, interprets and maintains current information on client specific data by utilizing various resources including publishers’ screens, voicemail, memos and websites.
  • Displays friendly, courteous and professional behavior to customers.
  • Interacts in cooperative and professional manner, with all levels of employees, vendors and/or clients, in team environment.
  • Informs management of complaint trends, distribution problems, and/or feedback from customers.
  • Forwards appropriate information to management.
  • Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
  • Adheres to CDS Global attendance policies.
  • Follows CDS Global ergonomic and safety policies.$11.55/hr – $12.30/hr
    1st Shift positions – Variety of shifts/schedules available at this time.

Required Skills

  • High School or Equivalent.
  • 6 months previous Customer Service background or experience (Call center experience preferred).
  • Typing – 25 wpm.
  • 10-key experience preferred.
  • Excellent verbal communication skills.
  • Basic to Intermediate math skills.
  • PC Knowledge/Skills.
  • Reacts professionally to changes while remaining productive.
  • Occasionally to routinely uses the internet to find information and do basic research for business purposes.

Job Location: Des Moines, Iowa, United States

Position Type: Temporary

Salary: 11.55 – 12.30 USD


See additional information here: CDS Global-Customer Service Rep

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